I’d like to tell you guys that today is the first month I’m working in hotel. I feel blissful and miserable at the same time. Why I said “miserable”, because it’s difficult to pray while you are in full of activity. A lot of time for pray were skipped. I have to put out of sight for pray even for 5 minutes. After all I doing my best at my workplace.
I became GRO (Guest Relation Officer) in 4 stars’ hotel at Hayam Wuruk Jakarta. I was astonished when they mailed me about my position. I don’t have experience at those position and a lot of question came to my head. When I looked back, after final interview with General Manager. He told me that I suitable for GRO. He said, “I want every guest look at you, take care for VIP and not standing all day long at desk”. I don’t have better option consider that day I was jobless and finally I agree to take that position.
Great, welcome on board. Simple question, what is GRO?
Guest relation officer is one of position at Front Desk department as a mediator for guests and hotel. That’s why, a GRO must competence on communicate with other and have good networking too. GRO is the first staff who greet customer when they come to hotel and make sure they have impressive experience after come to hotel, stay in hotel and leave hotel.
After I google duties and responsibilities of GRO, I found good article there and quite similar with my duties, e-g: